Gain new or additional access to GT-TRACS by having your manager submit an access request to support@tag.gatech.edu.
\uD83D\uDCD8 Instructions
To gain new or additional access to GT-TRACS, follow these steps:
Your manager or supervisor should request access to TRACS for you by emailing support@tag.gatech.edu. They will need to provide:
your name
the org numbers to which you need access
the user role(s) for each org that you will need
the package types you need to be able to manage
The email to support@tag.gatech.edu will create a ServiceNow ticket acknowledging the new GT-TRACS access request. The support team will add the user manager and a representative from Faculty Affairs to the support ticket requesting their acknowledgement and approval of the requested access.
Once both parties acknowledge and approve, the GT-TRACS support team will add the new access and notify the user and all other parties that the access request is complete. They will include links to the GT-TRACS application and the user documentation to help the user with new access get started.
For more information on the specific user roles in GT-TRACS, check out our user guide detailing the user roles and their associated permissions in GT-TRACS.
Click to see the current list of user managers for each org.
Add Comment