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Your manager or supervisor should request access to TRACS for you by emailing support@tag.gatech.edu. They will need to provide your name, the org numbers to which you need access, the role(s) for each org, and the package types to which you need to be able to manageaccess.
The email to support@tag.gatech.edu will create a ServiceNow ticket acknowledging the new GT-TRACS access request. The support team will add the user manager and a representative from Faculty Affairs to the support ticket requesting their acknowledgement and approval of the requested access. Once both parties acknowledge and approve the request, the GT-TRACS support team will add the new access and , notify the user and all other parties that the access request is complete. They will include links to the GT-TRACS application and the user documentation to help the user with new access get started.
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Alternately, if someone in your org has the same permissions in TRACS that you will need, you your manager can ask that your access mirror that of the existing user matching your role. |
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